FAQs
Frequently Asked Questions
Got a question? We are here to answer!.
What materials are used in RADIVIDE Jewelry?
RADIVIDE Jewelry is made primarily from 925 Sterling Silver, ensuring durability and a luxurious finish. Some designs may include enamel, cubic zirconia, gold plating, or other premium materials for added beauty and uniqueness.
Which courier to use
Default Yuntu Express, free shipping for one item,
Are your products hypoallergenic?
Yes, all our jewelry is made with hypoallergenic materials, such as 925 Sterling Silver, making them
suitable for sensitive skin.
Does RADIVIDE Jewelry tarnish?
Our jewelry is crafted with care using 925 Sterling Silver, known for its durability and resistance totarnishing.With proper care, your pieces will maintain their beauty for a long time.To keep themlooking their best, we recommend following the care instructions provided with each piece.
How do l care for my jewelry?
To keep your jewelry looking its best,avoid moisture, store it in a closed bag or box, and remove it
before swimming, sleeping, or exercising.
How do l clean my jewelry?
Use a soft polishing cloth to gently clean your jewelry. Avoid harsh chemicals or abrasive materials
to preserve its shine.
How do I know if my order has shipped?
AnswerOnce your order is shipped, you'll receive a confirmation email with tracking information so youcan monitor itsjourney. Content
Do you ship internationally?
Answer Yes, we do ship internationally. The shipping fee may vary depending on your location.Content
How long does custom jewelry take to ship?
Custom jewelry pieces typically take 5-7 business days to be carefully crafted and prepared forshipment.We take great care in ensuring each piece is made to your specifications, so pleaseallow this time for us to create your one-of-a-kind item.
Can l change or cancel my order?
You've got a 15 minute window to cancelafter placing your order. You can do this by hitting the'Cancel Order'button in your email confirmation. Once the order has been cancelled successfully,you'll receive an email to confirm the cancellation.
Unfortunately, our Customer Support team can't cancel orders once they've been placed.
Once 15 minutes has passed since you placed the order, it can't be cancelled as it will be gettingpicked and packed soon in our warehouse. If you no longer wish to keep the order,you can returnit within 30 days for a full refund.
What payment methods do you accept?
We accept major credit cards(Visa, MasterCard, American Express), PayPal, Shop Pay, Afterpay,Google Pay and Apple Pay.
What should l do if Ireceive a damaged or incorrect item?
We apologize for any inconvenience.Please contact our customer service team immediately withyour order number and details about the issue.We will provide instructions for returning the itemand arrange for a replacement or refund.
