925 sterling silver heart-shaped Nan

Shipping & Return
1. Shipping Cost
Shipping depends on how heavy your order is—just add what you want to your cart, then use the Shipping Calculator to see the exact delivery price.

2. 30-Day Return & Exchange Guarantee
We hope you love your new piece! If not, you’ve got 30 days (starting when your order arrives) to return or exchange it. Here’s how:
- Reach out to our team within 30 days to get a Return Authorization (RA).
- Send items back as you got them: unworn, no changes, tags still on.
- Pop the package in the mail within 30 days of getting your RA.

3. Who Pays Return Shipping?
You cover return shipping—unless the issue’s ours (like a defective/damaged/wrong item).

4. Damages or Mistakes?
Check your order right when it arrives! If something’s broken, off, or not what you ordered, message us immediately and we’ll sort it out.

5. How to Exchange
Want a different item? First, return the original one (follow the steps above). Once we accept it, you can order the new piece you want.

Quick Care Tips for Your Jewelry
- Keep it dry
Too much moisture can make your piece tarnish or get damaged—try to keep it away from damp spots!

- Take it off before water time
Always remove your jewelry before swimming, showering, or even washing your hands.

- No jewelry in bed
Take it off before sleeping to avoid accidental scratches or damage.

- Let products dry first
Wait for perfumes, lotions, or oils to fully soak into your skin before putting on your jewelry.

- Store it safely
Keep your piece in a closed bag or box—this keeps dust, moisture, and scratches away.

- Skip it during workouts
Sweat and movement can tarnish or damage your jewelry, so leave it off when you exercise!